Complaint Procedures 

Tenants Info Guide for Tenants and Fees Local Info Useful Telephone Numbers Privacy Statement Complaint Procedures Tenant Special Offers Contact Form

 

Complaint Procedures....Contact the Cheltenham Branch Manager on 01242 520764 or the Newark Branch Manager on 01636 674410 & the Taunton Branch Manager on 01823 324344

Complaint Procedures

Should you be dissatisfied with the services you have received from Hallam & Co and wish to make a complaint, please follow the procedures set out below, this will help us deal with your complaint promptly.

  1. An oral complaint can be made to the office first, please ask to speak to the lettings manager.  Should they be unavailable, a member of staff will take your contact name, telephone number and the nature of the complaint and will pass it onto the manager on their return.
  2. Should you wish to complain to the office in writing, this should be address to the manager of the office you are complaining about.
  3. Cheltenham Office (51 Rodney Road, Cheltenham, GL50 1HX))
  4. Newark Office (Southchurch House, 25-26 Market Place, Newark, NG24 1EA)
  5. Taunton Office (45 High Street, Taunton, Somerset, TA1 3PR)
  6. All written complaints will be acknowledged within 3 working days and the manager will conduct an investigation into the complaint.  A formal written outcome of the branch investigation will be sent to the complainant within 21 working days of the complaint.  Should the branch require further time to investigate the complaint, we will write to with an explanation and will give you a timescale.
  7. If you are dissatisfied with the outcome and wish to pursue it further, please contact Graham Jenkins 1 The Glebe, Blisland, Cornwall, PL30 4JN.  You will be informed of the outcome in writing of his investigation within 14 working days.

The telephone number of the branch can be found on the branch contact page.